Refund & Return Policy

1. Eligibility

You may request a return or refund within 7 days from the date of purchase, if unopened (i.e. still factory sealed) for credit refund, or if factory defective for exchange on the same DVD/Blu-Ray.

2. How to Start a Return

1. Contact our support with your order number and reason for return.
2. Pack the item securely with all original materials.
3. We will arrange pickup or share the return address and instructions.

3. Inspection & Approval

After receiving the item, our team inspects it within 1 business day. We will notify you of the approval or rejection of the return.

4. Refund Method & Timeline

• Approved refunds are processed to the original payment method when possible.
• Refund timelines vary by payment provider and usually take 3–10 business days after approval.

5. Shipping Fees

Original shipping fees are non‑refundable unless the return is due to our error (wrong/defective item). Return shipping may be deducted from the refund when applicable.

6. Exchanges

Exchanges are subject to stock availability. If an exchange cannot be completed, a refund or store credit will be offered.

7. Defective or Incorrect Items

Please report issues within 48 hours of delivery with photos/video evidence. We will prioritize replacements or full refunds for verified cases.

8. Contact

For return requests or questions, please reach out to our support team with your order details.